Customer Service Desk

The Customer Service Desk is located near Big W and you can access any of the following services from one of our friendly Customer Service Officers:

  • Buy a gift card
  • Hire a wheelchair, motorised scooter, stroller or kiddie cruiser
  • Fill out a community noticeboard ad
  • General enquires
  • Give feedback
  • Ask for directions
  • Find out more about in centre promotions and competitions
  • Sign up as a centre VIP

Family Friendly Services

Our two Family Lounges are fully equipped with private feeding rooms, a microwave, as well as junior and adult toilets. High chairs are available in the Boardwalk Food Court.

Kiddy Cruisers are available to hire free of charge – see the Customer Service Desk, located outside of Big W. There is also Parents with Prams parking available at either end of the Centre, ensuring easy access for Mums and Dads.

Wheelchair/Scooter Hire

Free Wheelchair and Motorised Scooter hire is now available with approved identification at the Customer Service Desk, located outside of Big W.

There are four accessible toilet facilities available in-centre.

There is also ample disabled parking at either end of the Centre to ensure easy access for all customers.

ATM’s and Banks

Runaway Bay Centre is a superior services hub with numerous banking services available.

The following banking facilities (including ATMs) are available throughout the centre:

  • Commonwealth Bank
  • Heritage Building Society
  • National Australia Bank
  • Suncorp Metway
  • Westpac

Additional ATMs:

  • Rediteller

Bay Walkers

Join our Bay Walkers Community.

Walks are held every Wednesday and Friday at 7:30am. Simply, meet at the Customer Service Desk at 7:20am to sign in and warm up.

For more information, please contact the Customer Service desk on 07 5537 2566